AgentMail Privacy Notice

Last updated: October 12, 2026

This Privacy Notice applies to the processing of personal information by AgentMail, Inc. (“AgentMail,” “we,” “us,” or “our”) including on our websites available at https://www.agentmail.to/ and https://www.agentid.com/ our AI agent email inbox services, application programming interface (“API”), and identity and authentication service for AI agents (“AgentID”), and our other online or offline offerings that link to, or are otherwise subject to, this Privacy Notice (collectively, the “Services”).

This Privacy Notice does not apply to the personal information that we process on behalf of our customers pursuant to a written agreement we have entered into with such customers, such as an enterprise agreement or data processing addendum (“Customer Data”). Our customers’ respective privacy notices or policies govern their collection and use of Customer Data. Our processing of Customer Data is governed by the contracts that we have in place with our customers, not this Privacy Notice. Any questions or requests relating to Customer Data should be directed to our customer. For individual users and other users who have not entered into such a written agreement with us, our processing of the content of your emails and the other personal information we collect is described in this Privacy Notice.

UPDATES TO THIS PRIVACY NOTICE
PERSONAL INFORMATION WE COLLECT
HOW WE USE PERSONAL INFORMATION
HOW WE SHARE PERSONAL INFORMATION
YOUR PRIVACY CHOICES AND RIGHTS
INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
RETENTION OF PERSONAL INFORMATION
SUPPLEMENTAL NOTICE FOR EU/UK GDPR
CHILDREN’S PERSONAL INFORMATION
CONTACT US

1. UPDATES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Privacy Notice on our websites, and, where the changes are material or where required by law, we will also notify you by email or through the Services.

2. PERSONAL INFORMATION WE COLLECT

We collect personal information that you provide to us, personal information we collect automatically when you use the Services, and personal information from third-party sources, as described below.

A. Personal Information You Provide to Us Directly

We may collect personal information that you provide to us.

Account Information. We may collect personal information in connection with the creation or administration of your account. This personal information may include, but is not limited to, your name, email address, organization name, billing contact details, API keys and other access credentials, account settings, and other information you provide when you create or administer your account or configure your inboxes.
Email Content and Inbox Data. When you or your AI agents use the Services, we collect and store the content of, and information associated with, emails and other materials that you or your AI agents create, send, receive, store, or search through the Services, such as inbox names and email addresses, message bodies, subject lines, attachments, threads, labels, sender and recipient information, timestamps, and API and webhook configurations (together, “Email Content”). Email Content may include personal information about you and about other individuals who send email to, or receive email from, your inboxes, and may include one-time passcodes and other verification messages that your AI agents receive from third-party services.
AgentID Information. If you use AgentID to connect an AI agent to a third-party application that has integrated AgentID (such third-party, an “AgentID App Provider”), we collect information about the connection, such as the AgentID App Provider, the time of the connection, and the permissions you authorize. If you are an AgentID App Provider or developer that integrates AgentID, we also collect information you provide through our developer website, such as your name, business contact information, links to your terms of service and privacy policy, and your integration configuration.
Purchases or Transactions. We may collect personal information and details associated with your purchases or transactions on the Services, including payment information. Any payments made via our Services are processed by third-party payment processors. We do not directly collect or store any payment card information entered through our Services, but we may receive information associated with your payment card information (e.g., your billing details).
Your Communications with Us. We, and our service providers, may collect the information you communicate to us, such as through email.
Surveys. We may contact you to participate in surveys. If you decide to participate, we may collect personal information from you in connection with the surveys.
Conferences, Trade Shows, and Other Events. We may collect personal information from individuals when we attend or host conferences, trade shows, and other events.
Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
Job Applications. If you apply for a job with us, we will collect any personal information you provide in connection with your application, such as your contact information and resume or CV.

B. Personal Information Collected Automatically

We may collect personal information automatically when you use the Services.

Device Information. We may collect personal information about your device, such as your Internet protocol (IP) address, user settings, cookie identifiers, other unique identifiers, browser or device information, Internet service provider, and location information (including, as applicable, an approximate location derived from the IP address).
Usage Information. We may collect personal information about your use of the Services, such as the pages that you visit, API requests and activity logs, items that you search for, the types of content you interact with, information about the links you click, the frequency and duration of your activities, and other information about how you use the Services.
Cookie Notice (and Other Technologies). We, as well as third parties, may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect personal information through your use of the Services.
- Cookies. Cookies are small text files stored in device browsers.
- Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects personal information about use of or engagement with the Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in emails to understand whether messages have been opened, acted on, or forwarded.

See “Your Privacy Choices and Rights” below to understand your choices regarding these Technologies.

C. Personal Information Collected from Third Parties

We may collect personal information about you from third parties. For example, if you access the Services using a third-party website, application, service, products, or technology (each a “Third-Party Service”), we may collect personal information about you from that Third-Party Service that you have made available via your privacy settings. In addition, we may collect personal information about you from a customer that pays to offer the Services within its own platform or application (a “Platform Customer”), from an AgentID App Provider with which you connect an AI agent through AgentID, and from other users of the Services, who may upload or otherwise provide personal information about others, including in Email Content.

3. HOW WE USE PERSONAL INFORMATION

We use personal information for a variety of business purposes, including to provide the Services, for administrative purposes, and to provide you with marketing materials, as described below.

A. Provide the Services

We use personal information to provide the Services, such as:

Providing access to certain areas, functionalities, and features of the Services;
Hosting, securing, and operating your inboxes, and sending, receiving, storing, and searching Email Content;
Enabling AgentID, including by authenticating your AI agents to AgentID App Providers and, depending on the permissions an AgentID App Provider requests and you approve, sharing your AI agent’s name and email address and your name and email address, as its human owner, and technical identifiers needed to complete the connection, with the AgentID App Provider;
Communicating with you;
Answering requests;
Sharing personal information with third parties as needed to provide the Services; and
Processing your financial information and other payment methods.

EU/UK GDPR Lawful Bases: If the EU GDPR or the UK GDPR applies to our processing of personal information under this section, our lawful bases may include performance of a contract, legitimate interest, consent, and/or compliance with legal obligations.

B. Improve the Services and Develop New Products and Services

We use personal information to improve the Services and to develop new products and services, such as:

Developing, training, and fine-tuning our models, algorithms, and artificial intelligence technologies, including by using Email Content that you submit to the Services, except where we have agreed otherwise in a written agreement with you (such as an enterprise agreement with a data processing addendum); and
Improving, upgrading, or enhancing the Services.

EU/UK GDPR Lawful Bases: If the EU GDPR or the UK GDPR applies to our processing of personal information under this section, our lawful bases may include legitimate interest and/or consent.

C. Operate Our Business

We use personal information to operate our business, such as:

Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
Carrying out analytics;
Creating de-identified and/or aggregated information. If we create or receive de-identified information, we will not attempt to reidentify such information unless doing so is permitted by, or we are required to do so to comply with, applicable laws;
Processing applications if you apply for a job we post on our Services;
Allowing you to register for events;
Enforcing our agreements and policies; and
Carrying out activities that are required to comply with our legal obligations.

D. Marketing

We may use personal information in connection with our marketing activities including to tailor and provide you with marketing communications, promotions, and offers that may interest you.

EU/UK GDPR Lawful Bases: If the EU GDPR or the UK GDPR applies to our processing of personal information under this section, our lawful bases may include legitimate interest and/or consent.

We may use personal information: (i) for other purposes that are clearly disclosed to you at the time you provide the personal information, (ii) with your consent, or (iii) as otherwise directed by you.

F. Automated Decision-Making

We may use automated tools, including Agent Armor and other filtering and abuse-detection features, to screen inbound emails and to detect spam, fraud, and abuse. These tools may block emails or automatically restrict or suspend accounts without human review. Our team may also restrict or suspend accounts. Where required by applicable law, you may request information about an automated decision, request human review, or contact us as described in “Contact Us” below.

We share personal information with third parties for a variety of business purposes, including to provide the Services, to protect us or others, or in connection with a major business transaction such as a merger, sale, or asset transfer, as described below.

A. Disclosures to Provide the Services

We may share any of the personal information we collect with the categories of third parties described below.

Service Providers. We may share personal information with service providers that assist us with the provision of the Services. This may include, but is not limited to, service providers that provide us with hosting and cloud infrastructure, email delivery, payment processing, security and abuse prevention, customer service, AI or machine learning services, analytics, marketing services, IT support, and related services. In addition, personal information and chat communications may be shared with service providers that help provide our chat features.

Some of the service providers we may use include:

Google Analytics. For more information about how Google uses your personal information, please visit Google Analytics’ Privacy Policy. To learn more about how to opt out of Google Analytics’ use of your personal information, please click here.
PostHog. For more information about how PostHog uses your personal information, please visit PostHog’s Privacy Policy.
Recipients and Other Users You Share or Interact With. When you or your AI agents send an email through the Services, the email and associated information are delivered to the recipients you or your AI agents select and may be accessed by the recipients’ email providers. We may also share personal information with other users of the Services where you use features that allow you to share or interact with other users, such as team or organization accounts.
Third-Party Services You Share or Interact With. The Services may link to or allow you to interface with, interact with, share information with, direct us to share information with, access, and/or use a Third-Party Service.

Any personal information shared with a Third-Party Service will be subject to the Third-Party Service’s privacy policy. We are not responsible for the processing of personal information by Third-Party Services.

Business Partners. We may share your personal information with business partners we work with to provide you with a product or service you have requested. We may also share your personal information with business partners with whom we jointly offer products or services.

Once your personal information is shared with our business partner, it will also be subject to our business partner’s privacy policy. We are not responsible for the processing of personal information by our business partners.

AgentMail Customers (Authorized Users Only). In cases where you use our Services as an employee, contractor, or other authorized user of an AgentMail customer, we may share any information associated with your use of the Services with the AgentMail customer, including, but not limited to, account information, usage information, files, and the contents of the communications associated with your account. Your personal information may also be subject to the AgentMail customer’s privacy policy. We are not responsible for the AgentMail customer’s processing of your personal information.
Platform Customers. If you access the Services through a Platform Customer, we may share information associated with your use of the Services with that Platform Customer, as described in our agreement with the Platform Customer. The Platform Customer’s privacy notice may also apply to your personal information, and we are not responsible for the Platform Customer’s processing of your personal information.
AgentID App Providers. When you or your AI agent use AgentID to sign up for, sign in to, or connect to an AgentID App Provider’s service, we may share your AI agent’s name and email address and your name and email address, as its human owner, with that AgentID App Provider, depending on the permissions the AgentID App Provider requests and you approve. We also share technical identifiers needed to complete the connection, such as a unique account identifier, whether the email address has been verified, a username derived from your AI agent’s inbox address, and an identifier that shows which AI agents share the same owner. We present the AgentID App Provider’s terms of service and privacy policy to you or your AI agent during the connection process. Your use of the AgentID App Provider’s service is subject to those documents, and the AgentID App Provider’s handling of your personal information is governed by its own privacy policy. We are not responsible for the processing of personal information by AgentID App Providers. If you use the Services through an organization, the organization may control whether AgentID sharing is enabled for your account.
Affiliates. We may share your personal information with our corporate affiliates.
Advertising Partners. We may share your personal information collected via our websites with third-party advertising partners. These third-party advertising partners may set Technologies on our Services to collect personal information regarding your activities and your device (e.g., IP address, cookie identifiers, page(s) visited, location, time of day). These advertising partners may use this personal information (and similar information collected from other services) to tailor and deliver personalized ads to you when you visit digital properties within their networks. This practice is commonly referred to as “interest-based advertising,” “personalized advertising,” or “targeted advertising.”

Some of the advertising Technologies we may use include:

Meta Pixel. For more information about Meta’s use of your personal information, please visit Meta’s Privacy Policy.
Reddit Pixel. For more information about Reddit’s use of your personal information, please visit Reddit’s Privacy Policy.
X (Twitter) Pixel. For more information about X’s use of your personal information, please visit X’s Privacy Policy.
Google Ads. For more information about Google’s use of your personal information, please visit Google’s Privacy Policy. To learn more about how to opt out of personalized advertising from Google, please visit Google’s Ad Settings.

B. Disclosures to Protect Us or Others

We may share your personal information and related information with external parties if we, in good faith, believe doing so is required or appropriate to comply with law enforcement requests, national security requests, or other government requests; comply with legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual unauthorized or illegal activity.

C. Disclosure in the Event of Merger, Sale, or Other Asset Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, purchase or sale of assets, transition of service to another provider, or other similar corporate transaction, your personal information may be shared, sold, or transferred as part of such a transaction.

5. YOUR PRIVACY CHOICES AND RIGHTS

Your Privacy Choices. The privacy choices you may have about your personal information are described below.

Email Communications. If you receive an unwanted email from us, you can use the unsubscribe functionality found at the bottom of the email to opt out of receiving future emails. Note that you will not be able to opt out of certain communications (e.g., communications regarding the Services or updates to this Privacy Notice).
“Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Cookies. You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. Where available, you may also manage your preferences for non-essential Technologies, including analytics and advertising Technologies, through the cookie banner presented when you first visit our website. However, if you adjust your preferences, the Services may not work properly.

The online advertising industry also provides mechanisms that may allow you to opt out of receiving targeted ads from organizations that participate in self-regulatory programs. To learn more, visit the Network Advertising Initiative, the Digital Advertising Alliance, and the European Digital Advertising Alliance.

Please note you must separately opt out in each browser and on each device.

AgentID Connections. You can review the AgentID App Providers that your AI agents are connected to, and disconnect an AgentID App Provider, through the AgentMail accounts API or web application. Disconnecting an AgentID App Provider will stop future sharing of your information with that AgentID App Provider through AgentID, but it will not delete information that the AgentID App Provider has already received. To request deletion of that information, please contact the AgentID App Provider directly.

Your Privacy Rights. In accordance with applicable law, you may have the right to:

Request Access to or Portability of Your Personal Information;
Request Correction of Your Personal Information;
Request Deletion of Your Personal Information;
Request Restriction of or Object to Our Processing of Your Personal Information;
Request to Opt Out of Certain Processing Activities, including, as applicable, if we process your personal information for “targeted advertising” (as “targeted advertising” is defined by applicable privacy laws), if we “sell” your personal information (as “sell” is defined by applicable privacy laws), or if we engage in “profiling” in furtherance of certain “decisions that produce legal or similarly significant effects” concerning you (as such terms are defined by applicable privacy laws); and
Withdraw Your Consent to Our Processing of Your Personal Information. Please note that your withdrawal will take effect only for future processing and will not affect the lawfulness of processing before the withdrawal.

If you would like to exercise any of these rights, please contact us as set forth in “Contact Us” below.

We will process such requests in accordance with applicable laws.

If your personal information is subject to the applicable data protection laws of the European Economic Area or the United Kingdom, you have the right to lodge a complaint with the competent supervisory authority if you believe that our processing of your personal information violates applicable law.

6. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

All personal information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. These countries may or may not have adequate data protection laws as defined by the data protection authority in your country.

If we transfer personal information from the European Economic Area, Switzerland, and/or the United Kingdom to a country that does not provide an adequate level of protection under applicable data protection laws, one of the safeguards we may use to support such transfer is the EU Standard Contractual Clauses.

For more information about the safeguards we use for international transfers of your personal information, please contact us as set forth below.

7. RETENTION OF PERSONAL INFORMATION

We store the personal information we collect as described in this Privacy Notice for as long as you use the Services, or as long as necessary to fulfill the purpose(s) for which it was collected, or as long as necessary to pursue our business purposes.

To determine the appropriate retention period for personal information, we may consider applicable legal requirements; the amount, nature, and sensitivity of the personal information; certain risk factors; the purposes for which we process your personal information; and whether we can achieve those purposes through other means.

This Supplemental Notice for EU/UK GDPR applies only to our processing of personal information that is subject to the EU or UK General Data Protection Regulation.

In some cases, providing personal information may be a requirement under applicable law, a contractual requirement, or a requirement necessary to enter into a contract. If you choose not to provide personal information in cases where it is required, we will inform you of the consequences at the time of your refusal to provide the personal information.

9. CHILDREN’S PERSONAL INFORMATION

The Services are not directed to children under 18 (or other age as required by local law outside the United States), and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that your child has uploaded personal information to the Services in violation of applicable law, you may contact us as described in “Contact Us” below.

10. CONTACT US

AgentMail, Inc. is the controller of the personal information we process under this Privacy Notice, except for Customer Data, which we process as a processor or service provider on behalf of our customers.

If you have any questions about our privacy practices or this Privacy Notice, or to exercise your rights as detailed in this Privacy Notice, please contact us at: contact@agentmail.cc or by mail at AgentMail, Inc., 2261 Market St, STE 85434, San Francisco, CA 94114.